In this section you find descriptions of how to handle user administration in CallGuide Recording.
Users that are assigned one of the access functions Execute be recorded automatically or Execute record call on demand in CallGuide Admin are automatically transferred to CallGuide Recording every night. Only new agents and basic changes (names and e-mail addresses) are transferred automatically.
Agents cannot be removed from CallGuide Recording by removing them from CallGuide Admin. Deletion of agents in CallGuide Recording is always performed manually.
New agents are located in a group called Import group (Do Not Delete). From this group, you can move the agents to the group where it belongs.
In the basic installation of CallGuide Recording, four groups are initially created by Telia personnel in the Users Administrator application:
In the Users Administrators application, the administrator can create a group structure that suits your organisation, e.g. a structure that corresponds to your organisation areas and sub-areas in Telia CallGuide. In the Example Group, built-in access profiles are used, but you can easily create your own access profiles to suit your organisational requirements.
This tool is described in the Users Administrator Guide.pdf found in the NICE Engage manual suite.